Privacy Policy

FitByFrank
Last updated: 19 January 2026

This Privacy Policy describes how FitByFrank ("we", "us", or "our") collects, uses, and shares your personal information when you visit or interact with https://www.fitbyfrankproject.com (the “Site”), purchase products or services, download resources, or otherwise engage with our content.

1. Personal Information We Collect

a) Device Information

When you visit the Site, we automatically collect certain information about your device, including:

Web browser type and version
IP address
Time zone and approximate location
Cookies and similar technologies installed on your device
Pages viewed, referring/exit pages, and interaction data

This information is referred to as Device Information.

Technologies used include:

Cookies – small data files placed on your device. Learn more at http://www.allaboutcookies.org
Log files – track actions occurring on the Site
Pixels, tags, and web beacons – used for analytics and marketing measurement

b) Personal & Order Information

When you make a purchase, register, or download a resource, we may collect:

Name
Email address
Phone number
Billing and/or shipping address
Payment-related information (processed securely by third‑party providers)
Any information you voluntarily provide via forms or email

This is referred to as Personal Information.

2. How We Use Your Personal Information

In addition to the purposes listed below, FitByFrank operates primarily as an online coaching, education, and digital product business. This means your information may be used to deliver remote coaching services, digital programs, and online support.

We use your Personal Information to:

Provide and deliver online coaching services, digital programs, training plans, nutrition education, challenges, and downloadable resources
Process payments and send confirmations
Communicate with you regarding coaching delivery, program updates, platform access, educational content, and support
Deliver newsletters, educational emails, and promotional offers related to online coaching, digital products, and services (with consent)
Screen for fraud, abuse, or security risks
Improve and optimise the Site, offers, and user experience
Analyse usage, engagement, and marketing performance

3. Email Communications & CAN‑SPAM Compliance

We collect your email address in order to:

Send requested resources or information
Respond to enquiries
Provide educational and marketing content related to FitByFrank services

In compliance with the CAN‑SPAM Act, we:

Do not use misleading subject lines or sender information
Identify promotional emails clearly
Include our business contact details
Honour unsubscribe requests promptly
Provide a clear unsubscribe link in every email

You can unsubscribe at any time via the link in our emails or by contacting contact@fitbyfrankproject.com.

4. Sharing Your Personal Information

Because our services are delivered digitally and remotely, your information may be shared with third‑party platforms used to host programs, manage clients, process payments, deliver email communication, and analyse performance.

We only share your information with trusted third parties necessary to operate our business, including:

Website platform providers (e.g. Wix)
Email marketing services (e.g. Mailchimp)
Analytics providers (e.g. Google Analytics)
Payment processors (to securely process purchases of digital products and online coaching services)

We may also disclose information where required by law or to protect our legal rights.

Third‑party privacy policies:

Wix: https://www.wix.com/about/privacy
Google: https://www.google.com/intl/en/policies/privacy/
Mailchimp: https://mailchimp.com/legal/privacy/

5. Behavioural Advertising

We may use your information to provide relevant advertising and marketing communications via platforms such as Meta (Facebook/Instagram) and Google.

You can opt out of personalised advertising via:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Digital Advertising Alliance: http://optout.aboutads.info/

6. Do Not Track Signals

Please note that we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser.

7. Your Rights (GDPR & International Users)

If you are located in the European Union, United Kingdom, or other jurisdictions with data protection laws, you have the right to:

Access the personal data we hold about you
Request correction or updates
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

To exercise these rights, contact us at contact@fitbyfrankproject.com.

Please note that your data may be processed and stored outside your country of residence, including Australia, the United States, and other regions where our service providers operate.

8. Data Retention

For online coaching and digital products, we may retain relevant client records (such as program access, purchase history, and communication) for business, legal, and compliance purposes, unless deletion is requested and legally permissible.

We retain your Personal Information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion at any time.

9. Minors

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

10. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA):

Users may visit the Site anonymously
This Privacy Policy is accessible from the Site homepage
Users will be notified of policy changes on this page
Users may request changes to their personal information by contacting us

11. Data Security & Breach Notification

We take reasonable measures to protect your information. In the event of a data breach, affected users will be notified via email within 7 business days, where legally required.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with a revised date.

13. Contact Us

If you have questions about this Privacy Policy, your data, or wish to make a request or complaint, contact:

Email: contact@fitbyfrankproject.com